ePublishing Knowledge Base
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About
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Editorial
- How do I create an article?
- How do I create a blog?
- How do I create a blog post?
- How do I format content?
- How do I insert an image into an article or blog post?
- How do I add an image caption or photo credit within the body of an article or blog post?
- How do I delay the publication of an article or blog post?
- How do I change the URL of an article or blog post?
- How do I add a photo gallery to an article?
- How do I paginate an article?
- How do I search for and edit existing articles?
- How do I unpublish an article or blog post?
- How do I preview an article or blog post before publishing?
- How do I duplicate an article?
- How do I assign site placement for articles?
- How do I associate PDFs, photos, video and other media with articles or blog posts?
- How do I manage comments?
- How do I find and edit an existing author?
- How do I create a new author?
- How do I edit an existing editorial content block?
- How do I delete an author?
- How do I unpublish an existing editorial content block?
- How do I place an article or blog post in a featured position?
- How do I create or edit a publication?
- How do I create a new edition or issue of a publication?
- How do I set the order of articles and other content associated with a specific taxonomy association using the Site Placement Manager?
- How do I set the size of an infographic on my website for optimal readability?
- How do I add special characters in the WYSIWYG editor?
- How do I copy an article from one of my websites to another?
- How do I print the article from my website in either preview mode or after it is published?
- How do I create whitepapers or other downloads requiring reader information or registration?
- How do I spellcheck my articles when entering them in the Article Manager?
- How can an article be the full width of the site?
- How do I share an article with a partner or advertiser before it is live on the site?
- How to create an article that redirects to another website or sponsor
- How do I order blogs on the Blog Landing page (/blogs)?
- How do I add a video to body of my article?
- How do I apply a special style class to content on the site?
- How do I control my comments? Can I moderate them?
- How do I lock an article to requiring a reader login, register, or have a current subscription?
- How do I manage Canonical Tags?
- What Content Is on the Version 2 (v2) Topics Landing Page Template?
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Google Tag Manager
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Creating Image Galleries, Videos, Podcasts, and Downloadable Files
- How do I access the Media Manager?
- How do I find remote files I added from YouTube, corporate digital asset management servers and other locations?
- How do I add videos from YouTube or files from corporate servers to be easily used on my website?
- How do I change the thumbnails for photos, videos and files in the Media Manager?
- How do I upload new media, such as photos, videos and files?
- How do I create an image gallery / photo gallery?
- How do I upload multiple images at the same time to the Media Manager?
- How do I upload a new video?
- How do I quickly select an image in the media manager without opening the file?
- Is there a file size limit for files uploaded to the Media Manager?
- What are some lessons on adding podcasts to my website?
- How can I change the default thumbnail size for image galleries?
- How do I add a podcast episode to my site?
- How do I add or create a new podcast on my website?
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Presenting Related Articles, Posts
- How do I select related articles, blog posts, listings, events, products and more to appear next to my content?
- How do I add topics/categories to my website's taxonomy?
- How do I create topic links on article pages?
- How do I create a dynamic topic-based landing page?
- How do I present recent articles by an author?
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Optimizing Articles, Posts, and Other Content (SEO)
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Creating and Sending eNewsletters
- How do I create an eNewsletter issue?
- How do I test an eNewsletter issue?
- How do I send an eNewsletter issue?
- Newsletter Status Codes
- How do I send a welcome email to new registrants?
- How can I send a newsletter by copying and pasting to my Email Service Provider?
- How do I make my newsletters have different header images?
- Setting up a default newsletter template with shortcodes
- Omail Integration Information
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Creating, Managing, and Selling Products
- How do I create a new product?
- How do I create a product out of an article?
- How do I use metering, which allows readers to access a set number of articles for free before paying?
- How do I create discount codes or offers?
- How do I create bulk or quantity discounts for products?
- How do I sell a PDF or other file as a product?
- How do I update shipping rates?
- How do I add sales tax?
- How do I create product bundles?
- How do I create product variations?
- How do I create a Classifieds or job listing?
- How do I access store orders?
- How do I manage store orders?
- How do I change the “Thank You” messages that appear on my website's order confirmation page?
- How do I use the price classifications when creating a product?
- How do I create an event product?
- I want to have flat rates for international shipping, regardless of country. How do I do that?
- How do I customize the confirmation email message and online order receipt sent after my customer orders for a specific product?
- Can I be notified if an order transaction fails? How?
- What do I do with an order transaction failure notification?
- How do I find order transactions that failed?
- I've reviewed a failed order. How do I grant the customer access to what they bought?
- How do you handle fraudulent orders?
- Why doesn't my product connect to the Shopping Cart?
- Does shipping weight for a bundled product get automatically calculated?
- How does the ePublishing system determine whether to send the user their order confirmation in Spanish?
- Failed Orders and Multipub Integrations
- How do I make sure customers create an account or are logged-in when buying products?
- Why is my product requiring a user login when it gets added to the cart?
- How do I give a user who has purchased a product made up of multiple downloadable files access to those files?
- Managing Recommended Products in Shopping Cart
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Creating, Managing & Selling Subscriptions
- How do I create a subscription product?
- How do I create a subscription product using the new subscription form (with license options)?
- How do I create an individual subscription product using the new subscription form?
- How do I create a recurring billing / automatically renewing subscription product?
- How do I setup a site license for a group?
- How does a user associate themselves to a site license group with the form on my website?
- How do I create a standard free trial?
- How do a I create a trial that converts to an active subscription?
- How do I setup a site license group administrator?
- How do I use the group administration tools to add a brand new user to a site license group?
- How do I use the group administration tools to add an existing user to a site license group?
- How do I use the group administration tools to disassociate a user from a group?
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Creating and Managing Events
- How do I create a simple Event?
- How do I create an event microsite?
- How do I create an Event? (version 1)
- How do I add new sections/navigation to my event's landing page?
- How do I create custom event details that will appear on my event microsite?
- How do I create a registration form for an event?
- How do I add sponsors to an event?
- How do I manually add a new event attendee?
- How do I update multiple event attendee records at the same time?
- How do I export an event attendee list as a CSV/Excel-friendly file?
- How do I market to event registrants?
- How do I change the order of custom event details?
- How do I review the list of attendees who have registered for an event?
- How do I control which attendee information is required for event registration?
- What are the taxonomies associated with events and what do they control?
- What are the available layouts for event pages?
- How do I create group sales discounts for events?
- How do I create and use event templates?
- How do I add a link on my event page to a third-party registration website?
- How do I preview my event landing page?
- How do I search for an event?
- How do I delete an event?
- How do I remove sidebars or unrelated content on an event page?
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Polls
- How do I create a poll?
- How do I search for a poll?
- How do I duplicate a poll?
- How do I add or edit questions and answers in a poll?
- How do I change the order of questions in a poll?
- How do I view poll results?
- How do I delete a poll?
- How do I delete poll questions?
- How do I remove a poll from the website?
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RSS Feeds
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Creating and Managing Directories & Buyers Guides
- How do I create a new directory listing?
- How do I approve or edit a customer-submitted directory listing?
- How do I create a new directory category?
- How do I display different tabs on my directory listings for different types of content?
- How do I create custom directory listing details that will appear on my directory listing?
- How do I allow existing paid directory listings to upgrade or renew?
- My website emails form data with attachments to me. Is there a recommended file-size limit we should notify readers about?
- How do I enable comments on directory listings?
- How do I control who receives notifications in my company when new directory listings are purchased?
- How do I control who receives notifications in my company when directory listings are updated?
- How do I control who receives notifications when directory listings expire?
- How do I delete or hide a directory on my website?
- How do I edit an existing directory listing (back-end)?
- What are the field validators for Directory API imports?
- How do I use the Request for Quote (RFQ) Form?
- How do I limit/restrict the number of categories readers can select when purchasing or editing Directory Listings?
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Creating Pages & Site Navigation
- How do I create a landing page?
- How do I create a unique URL for my landing page?
- How do I add a navigation link for my landing page?
- How do I change or update the navigation on my website?
- How do I create a redirect?
- How do I create a landing page that includes content from multiple topics based on taxonomy?
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Reports and Analytics
- Beyond the reports in the Report Center, how do I create analytical reports?
- Why does content in my Author Report csv from the Report Center wrap to a second line for a single item?
- When downloading a User Manager report as an Excel file, why do I see an error when trying to open an Excel file?
- How do I view usage data on articles, products, directory listings and other content?
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User Profiles and Registration Forms
- How do I turn the right rail on or off on a user's profile?
- How Are Product IDs Setup in the order receipt?
- What can my users find on the updated Profile > Purchased Content tab?
- Is it possible to have my logo display on the Invoice page?
- Why can't a reader see his payment information in his order history on our website?
- How do I turn Buy It Again on or off?
- How can a reader print an invoice for a past order?
- How do readers access the new Purchased Content page?
- What are the differences between the old Order History tab and the new Past Orders tab on readers' account profiles?
- How do I turn product thumbnail images on or off on a reader's Past Orders page?
- How do I restrict individual video or audio files from being downloaded on the Purchased Content Page?
- How do I turn on or off the user registration email?
- How do I add a subscription to a reader's profile?
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User Manager: Creating Admin Roles & Privileges
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User and Subscription API
- User API
- How do I add User Privileges to access user data via an API?
- How Do I Access the User API Documentation?
- How Do I Access the User API?
- Subscription API
- How do I add Subscription Privileges to access user data via an API?
- How Do I Access the Subscription API Documentation?
- How Do I Access the Subscription API?
- Introduction to GraphQL
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Testing/Stage
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Advertising
- How do I find out whether my ads are loading properly from Google DoubleClick for Publishers (DFP)?
- How do I create interstitial ads on Google Doubleclick for Publishers?
- What are common online ad sizes, per the IAB Display Advertising Guidelines?
- Resources for learning DoubleClick for Publishers (DFP)
- How do I setup ads in Google DoubleClick (DFP) for Publishers?
- 3rd Party Ad Management Support
- DFP/Google Ads Manager - Key-value Ads Targeting Implementation
- Creating and updating Ads.txt
- Google Ad Manager (formerly DFP) - How to create ad codes for newsletter shortcodes
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Managing the website
- How can I control my 404 or Page Not Found page?
- How do I control which default image is shared with social media?
- How do I confirm my site on Google Webmaster, Bing Webmaster, Pinterest and other sites?
- How do I clear the cache on my site? I need to get a fix up quickly!
- How do I add the cookie policy notification to my site?
- How do I update the cookie policy notification message?
- How does my site use cookies? We have to write a cookie policy.
- What do I need to provide ePublishing to purchase or renew an SSL certificate for my site?
- Example of Comment / Community Guidelines
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Content Import / Export
- What is NewsML?
- How do I add User Privileges to access articles via an API in the NewsML-G2 format?
- How do I export XML-Feed content for articles and blog posts?
- What are all of the possible routes and filters available for the content export XML feed?
- When articles have supplemental publication data
- How are non-alphanumeric characters handled in the XML, e.g., & and % and the copyright symbol
- How can I use the article export?
- For the NewsML Feed, what if I want to allow more than 50 articles in a single feed?
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Common Questions
- I created a new edition of my publication. Why can't I see it on the site?
- How do I get my site listed on Google News?
- Which email clients support responsive newsletters sent by the website?
- Which email clients are supported by my newsletters sent by the site?
- How do I find out which browsers are supported by my website?
- How are Most Popular / Most Viewed articles determined? It seems to be different from Google Analytics.
- How do I limit spam in comments?
- How do I get rid of the "overweight cart" message?
- What do I do if my website is loading slowly or isn't loading at all?
- Why is a deleted article / event / product still showing up in my site's search results?
- Why can't I add a file to the Media Manager? I've been able to in the past.
- How does the content recommendation engine work, and how do I adjust the factors that drive it?
- My site isn't updating as quickly as I think it should when I add new content. Why?
- My site is on stage and I need to access locked (requires log-in) articles, how can I do this?
- What are valid test credit card numbers I can use to test my shopping cart?
- I have Google News, but my articles aren't being indexed. Why?
- What are best practices associated with Retina Display / high-definition (HD) images and your website?
- Can I change the order of the items in the right rail based on the page I'm on?
- Help! I can't get into the Admin tools with my login!
- How can I control the Common Links shown on my dashboard in my Admin tool?
- How do I grant access to ePublishing to access my Google Analytics?
- What are integrations?
- Why and how should I reduce the size of my images before uploading them to my website?
- How do I clear Twitter and Facebook Cache?
- How do I use the New User Activation feature?
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Common Responsive Design Questions
- I need to add a iFrame code to my article or page manager page. When I do, it breaks the article. How do I fix this?
- Why do my images look squished in the body of my article, blog posts, landing page or other content?
- What do I need to consider with responsive ads and downsizing ads for tablet and mobile?
- How do I show content in tables on my responsive site?
- I need to add a YouTube / Vimeo / iFrame code to my article. When I do, it breaks the article. How do I fix this?
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Common Third-Party Plug-in or Partner Questions
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Advanced
- How do I send webmaster emails to multiple recipients?
- How do I update CSS styles on my website?
- How do I update javascript files on my website?
- How do I create a newsletter sign-up form (manually)?
- How do I use the form mailer?
- How do I remove taxonomies that won't stay deleted?
- How do the automatic related widgets on my site work?
- How does my website determine search results? How does the site search functionality work?
- What are the terms that SOLR strips out of searches and minimum matching for Related widgets?
- Can I prevent my website from being included on Google, Bing and other search engines? What are my options?
- I need users to return to a specific page once they've successfully logged in.How do I create a login return URL?
- A/B Testing with Optimizely
- Can our whole site be delivered through SSL (HTTPS) like Google suggests?
- How do I restore a taxonomy that has disappeared?
- How do the related widgets on my site work?
- The Truth About Full-site SSL Conversion Search Engine Performance and Ranking Drop
- AMP: Activation and Management of Accelerated Mobile Pages
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Video/Audio
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User Experience