ePublishing Knowledge BaseePublishing Knowledge Base Common QuestionsHow are Most Popular / Most Viewed articles determined? It seems to be different from Google Analytics.

How are Most Popular / Most Viewed articles determined? It seems to be different from Google Analytics.

You may want to do a direct comparison between the Most Popular / Most Viewed widget on your website and what Google Analytics is reporting.

You will see discrepancies between the two systems.

Here's how the Most Popular articles are determined on your website:

  • Two system settings articles.popular.days and popular.stories.limit - control both the timeframe and how many articles appear in the widget.
  • The views are calculated in real time.
  • Based on a cache of one hour, the Most Popular widget is updated with real-time data

In contrast, Google Analytics may be off due to the difference in real-time reporting between the two tools. Per Google's own documentation, it can take up to 24 hours before it has processed the data for reporting.

Learn more about Google's approach here: https://support.google.com/analytics/answer/1008080?hl=en&vid=1-635766463146225847-739933956

To run a report for the most popular articles at a specific date and time in Google Analytics for comparison, you must use the day for which you want to see the most popular as the end date. But the end date must not be today's date.

1. Example: Monday, Aug. 10, 2015, at 9 a.m., take a screenshot of your Most Popular widget and record the URLs.

Example: Monday, Aug. 10, 2015, at 9 a.m., take a screenshot of your Most Popular widget and record the URLs.

2. If your articles.popular.days is set to 7, which means the articles listed reflect those that were most viewed over the past seven days, then set the following parameters:

2.1. Run the report in Google Analytics on Tuesday at 9 a.m. Set the Begin Date to 8/3/2015 and the End Date to 8/10/15.

2.2. Go to Reports > Behavior > Site Content > All Pages. Enter a filter of /articles to limit the Google Analytics results to articles.

3. Review your report.

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