How Are Product IDs Setup in the order receipt?
When a user successfully completes a purchase, the site shows the product IDs for the items purchased in two places:
- order receipt email sent to the user
- order confirmation HTML page shown to the user after credit card clears.
The Product ID can be used by your customer service people, fulfillment vendor, or accounting staff to confirm which products were purchased.
The Product ID is a combination of 2 numbers:
- ePublishing Product ID - The value automatically assigned to the product in ePublishing’s database (this value is a read-only field in the Product Manager)
- Internal Product ID - This is optional and is a field that’s available within Product Manager (generally used for publishers who need to send orders to an inventory control or CRM database that records orders)
For more information on setting up products, click here