How do you handle fraudulent orders?

By default, ePublishing will reject orders flagged as fraudulent or potentially fraudulent by your payment processor. Contact your payment processor to adjust your fraud settings. It can be a challenge to find the right balance between rejecting truly fraudulent orders and not frustrating customers who make valid transactions.

To learn more about the Order Manager, How do I manage store orders?

Where to view fraudulent orders flagged as rejected:

In the Order Manager, a fraudulent order will be saved with all of the information ePublishing knows about the order.

  1. Order status is set to Rejected
  2. Reason for the rejection is stored in the Notes field
  3. The contents of the order as individual items (click View Details to view)

The customer's information is also saved.

Where to view fraudulent orders flagged as rejected:

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