ePublishing Knowledge BaseePublishing Knowledge Base Creating, Managing, and Selling Products How do I customize the confirmation email message and online order receipt sent after my customer orders for a specific product?

How do I customize the confirmation email message and online order receipt sent after my customer orders for a specific product?

Your website will have a templated email message sent after a customer orders. You will also have a standard look for the confirmation message that appears in the browser after purchase. (Learn how to update the standard website receipt here: How do I change the “Thank You” messages that appear on my website's order confirmation page? Note that any changes made to update the standard browser receipt will apply to all products.)

However, you can customize part of the message for the product you are selling using the following instructions:

Open the product in the Product Manager (under Sales/Marketing).

Go to Supplemental in your Edit > menu.

Go to Supplemental in your Edit > menu.

Update your confirmation email content, which will be sent along with the default receipt your customer will receive.

A confirmation email will be sent to your customers immediately after purchase. The confirmation email content provides you with an opportunity to customize the messaging they will receive.

The content entered here will also appear in your online receipt in your browser after purchase/registration.

Scroll down and click Save.

To test, purchase the product on your website.

Scroll down and click Save.

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