How do I restore a taxonomy that has disappeared?
A taxonomy may disappear if the has_child flag for the folder is set to false. You will know this only if you know there should be children taxonomy terms under a given taxonomy, but it isn't.
This may happen either due to an archive import or a taxonomy update / cleaning project.
Your options to fix this:
- Our developers can correct this, or
- The steps noted below.
IMPORTANT: The taxonomy hidden taxonomies aren't deleted, just not visible to the admin tool.
To restore:
To access your taxonomy, open the Taxonomy Manager under Sales/Marketing on your Dashboard.
Add a child to the folder in which your taxonomy disappeared, save it, and then delete it following these steps:
Click on a folder to add a child. To add a child taxonomy, click on the + that appears over the parent taxonomy when you hover it over it.
Click edit on the new child taxonomy and then click Save Changes.
Then Delete the new child taxonomy.
Doing so will activate the has_child flag and the taxonomy that previously appeared in that category should display.
Contact your solutions manager if you have any questions or if the above does not work.
