How do I create and update shipping rates?
There are two ways to update shipping rates you apply to physical products - books, DVDs, etc. - you manage with the product tool.
1. If you have only a few shipping rates, this article will show you how to update shipping rates manually, using the Shipping Rate tool.
2. For multiple shipping rates and zones: If your website offers shipping via FedEx, UPS, DHL or other shipping companies, your shipper usually provides contract rates in spreadsheet format. Please contact your Solutions Manager to import the file automatically instead of manually updating each field in the Shipping Rate Tool. Your Solutions Manager can provide a sample file to ensure that your spreadsheet is set up properly for import.
To create new shipping rates or for questions on shipping zones, which vary by website, see Notes on setting up Shipping Rates below, or contact your Solutions Manager.
To access existing shipping rates, click on Shipping Rate under Revenue on your dashboard.
Click on the shipping rate you'd like to update.
NOTE: ePublishing supports rates by weight or cost, which can be updated in the dropdown in the initial Shipping Rate setup.
Update the Rate amount by typing in the updated amount or using the up/down arrows that appear when hovering in the box. Click Save at the top of the screen.
The rate is shown in dollars. If you have questions about your shipping zones, please contact your Solutions Manager.
Note: To ensure shipping rates are applied properly, click the box next to Enable Shipping? in the Show More Fields dropdown when editing or creating the product in the Product Manager.
Notes on setting up Shipping Rates
You can create multiple levels of shipping rates, for example Standard and Priority.
You can then set up multiple Standard and Priority rates, by using the same Display Name but with different rates, and weights/cost ranges. The weight of an item is indicated on the product itself.
The important piece that ties them together is that they have the same External type name, as well as the External (zone) reference ID from the Shipping Zones table.
For example, the image below shows tow Priority items, based on weight. The first line is for 1 weight unit and the second is for 2 weight units.
Editing the shipping rate shows that the "External type" is set to Priority for both records.
Similar records are set up for a shipping rate called "Standard" so that when the user puts an item in their cart and gets to the checkout page, they have two shipping options, with the cost based on the weight unit (in this case).
