How do I access store orders and download them?

If you have e-commerce on your website, you will want to track your orders. This article will show you how to access orders placed on your website.

1. Under Revenue on your dashboard, click on Orders.

2. You may search for orders based on order ID, offer codes, product and user's email address.

For example, you may want to search for all orders using the offer code SAVE10.

3. Set how you'd like to view results by clicking on the dropdown menu.

  1. This sorts the results from A to Z by the last name of the person who placed the order.
  2. This sorts the results from Z to A by the last name of the person who placed the order.
  3. This sorts the orders from oldest to newest based on when they were placed.
  4. This sorts the orders from newest (most recent) to oldest based on when they were placed. Select Order Date Descending if you'd like to see the most recent orders placed on your website.

4. To limit the results to a date or time range, click on the Filter icon and select a Begin and End of date range.

Download filtered results

With a filtered list, you can select to download them one of two ways -  Export or Order Detail Export. 

  • To download all orders, click one of these two buttons - it will download everything in the list, or
  • Select the items you want to download by checking the box next to the Order row. Once you have selected all the orders you want, then click one of the two buttons.
  • A csv file will be downloaded to your local computer.

Export

This is the "legacy" order report. Each order is on one line, and each product in the order is in a different column, such as PRODUCT 1 ID, PRODUCT 1 NAME, PRODUCT 2 ID, PRODUCT 2 NAME, etc.

Order Detail Export

This report has one product per row. If a user has ordered two products then their order will be one two rows, with one product per row. Product labels are PRODUCT, PRODUCT NAME, etc.

Note that values such as SHIPPING and TAX will have the same amount listed on both product rows - the cost is not broken down or divided up by product.